Reference

How We Handle Your Account and Our Rules

These terms set out how rpvip10 operates your account, handles your data, and applies rules around wallet use including DANA, OVO, and GoPay — available where local law in Indonesia permits.

Account terms apply at registrationDANA, OVO, GoPay wallet rules coveredData handled per this policyAccess subject to local lawContact support for any change requests
rpvip10 How We Handle Your Account and Our Rules
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account Access

We take a practical approach to data security — meaning we describe what we actually do, not what sounds reassuring. Your account credentials are stored using encryption, and login sessions require OTP verification when accessed from a new device. We do not store your full DANA, OVO, or GoPay PIN; we only receive transaction confirmation signals from those providers. Data is retained for as long as your account is active and for a defined period after closure, in line with applicable record-keeping requirements.

Cookie Handling

We use session and preference cookies to keep your account state consistent across mobile and desktop. You can clear them via your browser; some account features depend on session cookies to function.

Account Security

New-device logins trigger an OTP check to your registered number. If you receive an OTP you did not request, contact support immediately to lock the account.

Data Retention

Transaction records, including DANA, OVO, and GoPay wallet activity, are retained for the period required by applicable rules. You can request a summary via the Help Centre.

Change Requests

To update your registered contact details or request deletion of non-essential data, submit a verified request through the Account Help Centre or via email support.

POLICY CONTACT PATHS

Reach Us About Any Legal or Account Question

If you have a question about these terms, want to request a data change, or need to flag a wallet-related dispute involving DANA, OVO, or GoPay, our support team is the right first step. Use the channel that works for you — we keep response handling consistent across all three options below.

Live Chat Open the chat widget from any page in your account. State your account ID and the policy section your question relates to for a faster response.
Email Support Send your request to our support address shown in your account dashboard. Include your registered wallet type — DANA, OVO, or GoPay — when the query involves a transaction.
Account Help Centre The Help Centre inside your account lists policy articles by topic. Search for the term you need and follow the step-by-step process to submit a formal request.

Legal Questions We Get Asked Most

These are the questions that come up most often about account terms, data access, and wallet policy. If your question is not covered here, the Account Help Centre or live chat is the next step.

Yes. Submit a data access request through the Account Help Centre or by emailing support with your account ID. We process verified requests and respond with a summary of what we hold.

Our terms cover the account side of transactions. DANA and OVO provider terms also apply independently. Both sets of rules govern the activity at the same time — neither overrides the other.

Data tied to your closed account is retained for a defined period as required by applicable record-keeping rules, then removed. You can request a timeline estimate from support before closing.

Access depends on local law and the eligible region you are in. We do not extend the account service to areas where this type of online account activity is not permitted under local law.

We notify you at the contact address registered to your account when material changes occur. Continued use of your account after that notice is treated as acceptance of the updated terms.

Contact us immediately through live chat and also notify your GoPay or OVO provider directly. Lock your account via support while the transaction is under review to prevent further activity.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.